Shipping and Returns Policy
Evivid complies with current regulations on e-commerce, shipping, and consumer rights, guaranteeing a transparent and secure process for its clients.
What is the delivery time for Evivid products?
At Evivid, each piece of jewelry is created in a personalized way, made to order, and with artisanal attention to every detail. Therefore, the delivery time may vary depending on the type of product and the complexity of the design. Generally, the estimated delivery time for personalized pieces ranges between 3 and 8 weeks from the confirmation of the final design and the acceptance of the order. We will keep you informed at all times about the status of your order. If there is any delay for justified reasons, we will notify you immediately.
Where will the order be delivered?
The order will be delivered to the address indicated by the Client at the time of purchase. It is the Client's responsibility to verify that the details provided are correct before confirming the order. The order will be considered delivered when the carrier hands over the package at the indicated address, and it is received and signed for by the person present. At that moment, the Client or whoever receives the order must check the condition of the packaging and the product, and note any anomaly on the delivery note to process possible claims.
How are the products presented?
At Evivid we care about sustainability and the environment. For this reason, we try to ensure our products are delivered in boxes and/or bags made from sustainable materials. Additionally, we offer the option to include a personalized message with your order. You can indicate this during the checkout process and we will add it to the packaging in a special way.
What is the shipping method?
We work with nationally and internationally recognized courier companies, selected for their reliability and care in transporting valuable products.
What are the shipping costs?
Shipping costs are calculated based on the client's location and the selected carrier. They will be clearly indicated in the estimate and/or order, and must be paid together with the total amount.
Peninsular Spain and European Union countries: costs indicated according to the carrier.
Ceuta, Melilla, and the Canary Islands: special taxes and customs management fees will be borne by the client and paid at the time of delivery.
Countries outside the European Union: the client will assume taxes, tariffs, import SAD, and customs clearance that may apply. We recommend consulting with your local customs office before placing the order.
Returns Policy
Evivid complies with current regulations on shipping and returns, in accordance with consumer and user protection legislation.
What is the deadline for requesting a return? The Client has a period of 15 calendar days from the delivery of the order to request a return, in accordance with current legislation.
In which cases can I return or exchange a product? Returns or exchanges are only accepted in the following cases:
Product received in poor condition: it is mandatory to note any damage on the delivery note, take photographs at the time of receipt, and contact Evivid within 48 hours via email at
Product not conforming to the order: if the product received does not match what was requested. The product and its packaging must be unused and in perfect condition.
Non-personalized product that does not meet your expectations: provided it is unused and in its original packaging in perfect condition. In all cases, it will be essential to contact Evivid via email within a maximum period of 48 hours from the receipt of the order. Once the return is accepted, you will have 15 calendar days to make it effective.
In which cases are returns not accepted? Returns are not accepted in the following cases:
Personalized products, made specifically for the Client.
Products acquired with special promotions or discounts.
Products damaged by use, manipulation, attempted repair, or alteration.
Products and packaging that are not in perfect condition and unused.
How to manage a return? To manage a return, you must contact Evivid via email at
info@evivid.es, indicating your order number, the reason for the return, and attaching images if applicable. Once accepted, we will inform you of the procedure and possible return costs, if any. Upon receipt of the product and verification of its condition, we will proceed torefund the corresponding amountthrough the same payment method, within a maximum period of15 calendar days. It is the Client's responsibility to ensure that the product reaches Evividin perfect conditionand with its original packaging. We recommend keeping the shipping receipt and using a secure transport method.
Who assumes the return costs? Unless it is an error attributable to Evivid, the shipping costs derived from the exchange or return will be borne by the Client. Evivid is not responsible for loss or damage caused during the return transport.