Frequently Asked Questions
Why buy from Evivid?
Because at Evivid we don't sell jewelry: we create unique jewelry for unique people. Each piece is born from your history, your values, and your style. We accompany you from the first idea to the final finish, providing advice at every step. Furthermore, we offer an exclusive service for the evaluation and transformation of jewelry boxes, to preserve, recover, or redesign pieces that are already part of your life. At Evivid, we are also committed to sustainability, minimizing waste and producing jewelry on demand or transforming materials to reduce our carbon footprint.
What makes Evivid different?
At Evivid we move away from mass production. We sell experiences. Each jewel is created on demand, incorporating values such as sustainability, exclusivity, and authenticity. We have experience in gemology, appraisal, and 3D design, which allows us to offer a highly professional and comprehensive service.
What is an Evivid experience?
We don't like to say that we sell jewelry, because we do much more: we sell experiences, we sell a service. A completely personalized service in the jewelry sector, where You are the center of everything.
Can I book an appointment with no obligation?
Of course. We will be delighted to meet You and help You explore the options that best suit You, without any obligation. We want Your experience to be conscious, close, and special from the first moment.
Where can I buy an Evivid experience?
Contact us through the website, via WhatsApp at +34 683 521 234, or email at hablemos@evivid.es.
We offer you a unique and personalized experience from the first contact, directly attended by a member of our team.
Does Evivid have an online store?
No. Because we believe in exclusivity, accompaniment, and custom design. Each jewel is created for You, not in series.
Can I buy from outside of Spain?
Yes. We offer personalized virtual appointments and ship to all of Spain (including the Canary Islands, Ceuta, and Melilla) and all of Europe. If you need shipping outside of Europe, contact us to study the options.
Is working on demand more sustainable?
Yes. Producing only what is needed prevents surplus and unnecessary inventories. Whenever possible, we reuse materials and transform existing jewelry, reducing the carbon footprint without sacrificing beauty or quality.
What training does the Evivid team have?
Evivid is led by Elena Vicente, Mining Engineer, Graduate Gemologist, and Diamond Specialist. She has trained in international reference laboratories such as GIA, HRD, and IGE, as well as possessing experience in 3D jewelry design with Matrixgold and Rhinoceros. Her profile is completed with training in appraisal, expertise, and image consulting, allowing her to offer a complete and highly professional service. Furthermore, Evivid collaborates with other specialized professionals in the jewelry sector, both in gemology and goldsmithing, design, and certification. Although each project is backed by an expert team, Elena is personally involved in all orders to guarantee the highest level of quality, accompaniment, and attention to detail.
What does the premium jewelry box evaluation and transformation service include?
It includes a professional analysis of Your pieces, with recommendations for their conservation, update, or transformation. We help you rediscover the value of what you already have and, if you wish, we redesign the pieces to adapt to Your current style.
What is a jewel created for You?
It is a piece designed exclusively for You, from scratch, according to Your preferences and needs. This premium service includes detailed advice, material selection, and custom design. It is the highest level of personalization and emotional connection.
Can I restore or transform an antique jewel?
Yes, at Evivid we offer a specialized service to restore antique jewelry. This includes cleaning, repair, and, if you wish, the possibility of redesigning them to adapt to Your current tastes, always respecting their history, emotional value, and original essence. Contact us to analyze the possibilities and give new life to Your most precious pieces.
Can I order just a gem without mounting it in a jewel?
Yes. We advise you in the selection of the gem that best suits what you are looking for, explaining all its features to You with total transparency.
Can the jewelry be personalized?
Yes. Whether it is a piece from scratch or one from our collections, it always adapts to Your preferences. You can also include engravings or other personal details.
What payment methods does Evivid accept?
Payment is made securely through the following options, using the Banco Santander Getnet system:
Direct card payment via our mobile terminal (Get Tap on Phone).
Secure link for online payments (GetLink and Pay).
Payment by bank transfer. In this case, the order will be processed once the deposit is confirmed in the account indicated by Evivid. Evivid does not accept cash payments or other methods outside of those indicated. If you need more information about these payment methods, contact us.
Can I track the status of my order?
Of course. We will be in direct contact throughout the entire process and you can consult us whenever you need to. Our goal is to offer personalized treatment and keep You informed until delivery.
Can I modify or cancel an order?
If we have not yet started production, we will evaluate Your request. Contact us as soon as possible and we will try to adapt.
How long does the process of creating a jewel take?
It depends on the type of piece and the required work, but typically the estimated time is between 4 and 8 weeks from the approval of the final design. If you have a special date, let us know and we will try to adapt.
Do the jewels have a warranty?
Yes, Evivid jewelry comes with a two-year warranty from the date of purchase. It covers manufacturing defects, but not damage due to misuse, wear and tear, or accidents.
Do the jewels carry official hallmarks?
Yes. Each jewel carries:
A hallmark certified by an official laboratory, guaranteeing the purity of the metal;
The Evivid mark as a seal of authorship and authenticity;
How to care for my jewelry?
We provide you with a guide containing specific advice. In general, we recommend storing them individually, avoiding impacts or harsh chemicals, and cleaning them frequently.
Can I gift an Evivid jewel or a Gift Card?
Of course. We prepare Your gift with special wrapping and a personalized message. You can also gift a Gift Card so that the person can choose their own Evivid experience.
Where can I view the shipping or returns policies?
They are available on our website. And if you have any questions, we are here to help You personally.
Does Evivid perform appraisals for inheritances or legal proceedings?
Yes. We offer professional appraisal and expert services for jewelry, gems, and watches for inheritances, division of assets, insurance, or legal proceedings. Inquire without obligation.
What is the difference between valuation and appraisal?
A valuation is an indicative estimate, with no legal validity. An appraisal is a technical report carried out by a qualified professional, with official validity, useful for inheritances, insurance, or legal proceedings. At Evivid we offer both services, adapted to Your needs.
How do I know the gem in my jewel is authentic?
All our gems are selected by a certified gemologist. If you wish, they can be accompanied by an official certificate issued by a recognized laboratory. We explain every detail clearly and transparently.